Click Openĥ) You may get another window with a license agreement, checkmark the box and click continueĦ) After this, the support module will open but will have some restrictions which will need to be removed. To use TeamViewer on a Mac, please follow these steps:ġ) Go to ontek.ca and click on Remote Support (Or click here)Ģ) You may get a prompt as shown below, click allowģ) Open the downloaded TeamViewer QS file by double clicking on it.Ĥ) Some new versions of MacOS have another prompt as shown. Modified on: Sat, 13 Feb, 2021 at 9:40 PM The permission status can be reviewed under Help -> Check system access at any time the app is opened.Solution home General TeamViewer MacOS TeamViewer Quick Support The next time you want to receive an incoming connection with TeamViewer, the person connecting to your Mac will be able to see and control your device. The application will then present you with the credentials to provide to your technician. You can now click the “ Close” button on the TeamViewer “ Review System Access” dialog. A warning dialog will appear, dismiss it by clicking “ Later”.Ĭlick again on the padlock in the lower-left corner to prevent further changes and you can close the Security & Privacy window. In the file chooser window, click the “ Application” shortcut and then locate “ TeamViewer QuickSupport” and select it from the list. On the right pane click the “+” icon at the bottom of the list. In the left pane of the preferences, scroll down to “ Full Disk Access” and select it. Note: If you are seeing the entry TeamViewer_Desktop in your list, make sure to check this box as well. Once unlocked, scroll through the right panel to find the “ TeamViewer QuickSupport” item and check the box. You will need to enter your username and password for the computer. In the same preferences, window click “ Accessibility” and then unlock the preferences pane by clicking the Lock icon at the bottom left of the window. The preference window will warn you that you will need to quit TeamViewer, click “ Later”. Click on " Open System Preferences" and the “ Security & Privacy” preferences pane will open.Ĭheck the box next to TeamViewer. Sequentially click on each button and allow it access.Ĭlicking on " Request Access." or “ Open Screen Recording Preferences…” will open a small popup. Then double-click to start it.Ĭlick the Open button on the security prompt.Īllow TeamViewer permissions to access your computer in the next window. It should unzip the TeamViewer program that is needed.ĭrag the icon in the window to your “ Applications” folder to copy it to your computer. The file should be in your downloads folder called TeamViewerQS.zip.
Start by downloading the software from the TeamViewer website: Solution home General FAQ How do I install TeamViewer QuickSupport for MacOS?
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